Known issues
We’re aware of the recent spam attacks affecting our Discord community, and we want you to know that the team is actively working to address them. We’re removing spam messages and banning the accounts responsible every day.
We also have measures in place to automatically detect and mute many of these accounts shortly after they start spamming. We’re continuing to improve these systems and add new protections as we see spammers change their tactics.
Unfortunately, spam is an ongoing issue across gaming communities, but we’re doing what we can to stay on top of it. We know how frustrating and disruptive these messages can be, and we appreciate your patience.
In the meantime, please keep reporting any suspicious messages or accounts so we can take action. We also recommend blocking these accounts to prevent further contact.
The best way to let us know about any spam messages you see, is to ping a @Moderators or @Community Manager and DM them the screen shot.
The issue with ship xp not showing correctly, and the 4hr/24hr chest not counting for some player daily goals is being looked into.
Known Issue: AT Leaderboard and Store Loading
Some players may experience the AT Leaderboard or AT Store loading only partially or displaying a blank screen. This may also occur after completing a purchase.
Workaround: Scroll within the affected screen to load the remaining content.
We’re actively looking into this issue and appreciate your patience.
Galactic anomalies are not missing. They run every 20 minutes in academy space, and are down for 10 minutes.
We have updated our latest Alliance tournament blog to include the KST Time zone.
We will be including that time zone in future blogs.
In the blog post, interceptor multiphasic packs were omitted from the blog entry, this was not intentional and will be fixed. They are included in the update.
edit: Blog has been updated.
Players seeing different rewards in the their treasury is intended. Different treasury experiences may be shown to different player groups as part of ongoing testing.
Update on the Stuck Ship/Wave Defense Issue
We are currently investigating an issue where players are unable to start or join a new Wave Defense after a previous Wave Defense ends, fails, or is abandoned. The game may continue to treat your ships as active participants, preventing further attempts.
If you are experiencing this issue and your ships are stuck, please submit a ticket to CS with the affected ship slots.
The team is looking into acquiring Transporter Patterns not scoring in the Ticketed Event Recruit SMS.
(Spending Transporter Patterns does score as intened)
The team is investigating the stuck in wave defense error, which is making players unable to participate in arena or start another wave defense and crossover in incursions.
The team is aware the some players are receiving an error message when trying to access the site (not loading), it is currently being investigated.
The team is looking into an issue were where the Division 12 Daily Haven Gifts for Ops 63+ players are appearing in the Holodeck instead of the Gift Section.
We are aware of an issue where players may not receive the full amount of Battle Pass points after completing an event. The team is investigating. If the issue does not resolve after restarting, please contact Customer Support for assistance.
Update: The missing Borg Sphere parts from the BP Ship Exchange has been resolved.
The team is investigating the wrong link in the arc battle pass (linking to the wave pass instead of the arc pass)
The missing borg sphere parts from the battlepass exchange has been raised. fixed
The missing particle territory services and other services that were previously available has been raised.
When the arc launched, the patch notes listed the new Rose Harper officer as SNW, while in game shows the group as Villains. The patch notes were in error and will be corrected, Villains is the correct group for the new officer.
The team is aware that the "Fixed an issue where the DONE button could become unresponsive" fix isn't working correctly and is currently looking into it.
While the website has been restored, we have noticed that users are still seeing a warning screen when accessing it through the Microsoft Edge browser. We have reached out to Microsoft to resolve this issue and restore access through Edge as well.
Update: The technical issues affecting our website have been resolved, and access has been restored.
We are aware of the issue with the website, and the team is currently looking into it.
Kir'shara queue dropping is being looked into.
The display issue on the amalgam cargo/g6 miners after raiding a station is being looked into, it is only a visual bug, you can click on the cargo itself and see how much you are actually raiding.
Missing outpost battlepass sms will be available in 5-10 minutes. is available now.
We have addressed a scoring issue with the Outpost Retaliation Hostile Task, and all Retaliation Hostile waves now count toward scoring.
The team is investigating an issue where some Tasks are displaying the incorrect amount. This is only a visual issue, and the color of the Task will indicate the correct amount:
- Grey (Common) are 5k
- Green (Uncommon) are 10k
- Rare (Blue) are 12.5K
- Epic (Purple) are 15k
- Legendary (Orange) are 20k
Players still missing their emerald chain experience from the last tournament, please open a support ticket
A client update was released that addresses the blank battle log screens.
All rewards for the tournament have gone out, however the team is investigating the issue with some players missing the emerald chain xp or the tournament credits. When we have more information, it will be posted.
The team has identified the issue and is working to get the event enabled, a comp chest will be sent out those affected.
The missing voyage across the void AMS meta event has been raised.
We have updated our Infinite Incursions blog to add servers 411, 719, 716 and 705 to Servers On Bye list.
Quick update on the Alliance Tournament rewards delivery: US ✅ EU and APAC still ongoing
The script is taking longer than expected, and the team requires additional time to complete it.
The poor performance during territory takeovers is being investigated.
The team is still investigating the alliance tournament rewards, once we have more information it will be provided.
Update: We will have more information regarding S719 and S705 on Monday.
We are following up on getting S705 and S719 added to the Infinite Incursions Blog.
The absent tournament rewards has been raised.
The disappearing comp chest should now be fixed.
When claiming the comp chests, make sure to claim the first one before the second. If you already claimed the 2nd chest and the first one disappeared, clear cache and see if it returns, if not, please contact support.
They are fixing this internally, no need to contact support for the time being.
The missing teacup has been raised. the teacup will also be sent out.
The IGN for the compensation was meant to say 375 challenge credits, not 375 v'ger challenge track points. the original ign will be honored.
IOS Update that fixes the targeting issue for capture nodes/mining nodes is now available. If you haven't already updated your game, do so now.
1.000.52670 (M95.3.1) is the version with the fix.
The missing Kelcie Mae territory services are still being investigated.
The empty battle logs and broken cargo display in the battle logs and broken officer stats in the ship display is being investigated.
The team is currently investigating the Wave Defense issue on APAC region.This issue is now resolved. If your Wave Defense was affected, please submit a support ticket.
The targeting of player ships (greyed out button) and endless loading is being looked into.
(this is in regards to ships on mining/capture nodes)
The recently applied gold shields may appear to drop at random, restart your game and it should show properly again.